COLTS Title VI Policy

What is Title VI?
Title VI of the Civil Rights Act of 1964 assures nondiscrimination at all agencies that receive federal funding.

Specifically, it states: “No person in the United States shall, on the ground of race, color or national origin, be excluded from participation in, be denied the benefits of, or be subjected to discrimination under any program or activity receiving federal financial assistance.”

COLTS Policy
Pursuant to Title VI of the Civil Rights Act, the County of Lackawanna Transit System (COLTS) must ensure that “federally supported transit services and related benefits are distributed in an equitable manner.” COLTS operates all of its programs and activities without regard for race, color, or national origin. As such, COLTS is committed to a nondiscrimination policy in all of its business and activities.

A person who feels he or she has been discriminated against under Title VI of the 1964 Civil Rights Act is encouraged to fill out a complaint form immediately. Please direct the form, which is available for download below, to: COLTS Title VI Compliance Officer, 800 North South Road, Scranton, PA 18504. COLTS officials will do all they can to provide an expeditious resolution.

Appeal Process
If a complainant is not satisfied with the result of COLTS’ findings, he or she may appeal to the Federal Transit Administration’s Office of Civil Rights.

COLTS Title VI Complaint Procedure

The address is:
Federal Transit Administration – Region 3
Office of Civil Rights
1760 Market St. - Suite 510
Philadelphia, PA 19103-4124
Telephone: (215) 656-7070

Title VI complaint form

Title VI complaint form in Spanish